Rally Sync Error: javax.net.ssl.SSLException: Connection reset

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Rally Sync job fails with the below error found in the bg-ca.logs:

ERROR 2020-08-17 18:57:15,907 [Dispatch Synchronize Agile Central : [email protected]] ppm.agl (clarity:admin:....:Synchronize Agile Central) 
java.io.IOException: Agile Central API Error : RestAPI Connection is not set properly. Check Authorization key, Error: javax.net.ssl.SSLException: Connection reset

The following error also may be shown: CMN-0009: Attribute 'Agile System' has invalid Lookup Value intermittently 

Environment

Release : All Supported

Component : Clarity SAAS RALLY

Resolution

If this is a one time occurrence, the error can be ignored. If the error continues to happen, please open a case with Broadcom Support for assistance

Additional Information

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