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Rally Sync Error: javax.net.ssl.SSLException: Connection reset
Article ID: 197579
Updated On:
Products
Clarity PPM SaaS
Clarity PPM On Premise
Issue/Introduction
The Rally Sync job fails with the below error found in the bg-ca.logs:
ERROR 2020-08-17 18:57:15,907 [Dispatch Synchronize Agile Central : [email protected]] ppm.agl (clarity:admin:....:Synchronize Agile Central)
java.io.IOException: Agile Central API Error : RestAPI Connection is not set properly. Check Authorization key, Error: javax.net.ssl.SSLException: Connection reset
The following error also may be shown: CMN-0009: Attribute 'Agile System' has invalid Lookup Value intermittently
Environment
Release : All Supported
Component : Clarity SAAS RALLY
Resolution
If this is a one time occurrence, the error can be ignored. If the error continues to happen, please open a case with Broadcom Support for assistance
Additional Information
Feedback
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