Service Point Mobile App crashes after tapping the fingerprint icon to log in on iPhone 11 (and above like iPhone X, Xs, Xs Max, XR)

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Article ID: 197575

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Service Point Mobile App crashes after tapping the fingerprint icon to login in iPhone 11 or above

The second time you try to log into Service Point Mobile App, it will give you 2 options to log into the app.:
1. Tap the fingerprint icon to login
2. Tap the "not <username>, log out?" link

If you tap the fingerprint icon to login, the applications is automatically closed and cannot log into the app. The only option is the option 2 (Tap the "not <username>, log out?" link) and re-enter credentials.

Cause

defect with Service Point Mobile App

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

The solution to this defect will be in available in the Service Point Mobile App version 1.1 (yet to release)