Investment tiles not visible on one server

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Article ID: 197570

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

When accessing Clarity with full permissions, no one on the team can see the investment object tiles under the Investment menu item in Chrome. We have restarted, cleared cache etc. 

In looking at the Dev console, it looks like the request to the API for getting the Investment list is failing with a HTTP 500 (server error)

XXXXXXX.min.js:1583 GET https://SERVERNAME/ppm/rest/v1/describe?filter=(extensions%20in%20(%27inv%27))%20and%20(isCustom%20=%20true)&limit=100 500

Environment

Release : SAAS

Component : CA PPM SAAS INSTALLATION AND UPGRADE

Resolution

We restarted the node with this issue.