RC Server crash error

Products

• CA Client Automation

Issue/Introduction

RC Server crash error,

crash_rcServer_13.08.2020_12.00.10.229.txt:
==========================================
<< CA ITCM CRASH HANDLER INFORMATION >>

An Exception Occurred:

Time: 13/08/2020 12:00:10.229

Reason:
rcServer.exe caused an EXCEPTION_ACCESS_VIOLATION in module rcMessenger.DLL 
at 0023:6D755CDD, CRCMessenger::Callback()+0573 byte(s)

Environment

Client Automation - r14.0 SP2

Resolution

Open a support case and request for r14.0 SP2 fix T533341 WIN-RC SERVER CRASH.

Additionally to apply the fix , do the following steps before.

1) caf stop rcserver
2) Go to serverDB\rc folder and delete all files present there.
3) caf start rcserver
4) Run Winoffline to install fix T533341