Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.
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Article ID: 19755
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Updated On:
Products
Compress Data Compression for MVSCompress Data Compression for FujitsuDatacomDATACOM - ADMainframe Software Manager (Chorus Software Manager)MICS Resource ManagementCISCOMMON SERVICES FOR Z/OS90S SERVICESDATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OSCOMMON PRODUCT SERVICES COMPONENTCommon ServicesCA ECOMETER SERVER COMPONENT FOCEasytrieve Report Generator for Common ServicesINFOCAI MAINTENANCEIPCUNICENTER JCLCHECK COMMON COMPONENTMainframe VM Product ManagerCHORUS SOFTWARE MANAGERCA ON DEMAND PORTALCA Service Desk Manager - Unified Self ServicePAM CLIENT FOR LINUX ON MAINFRAMEMAINFRAME CONNECTOR FOR LINUX ON MAINFRAMEGRAPHICAL MANAGEMENT INTERFACEWEB ADMINISTRATOR FOR TOP SECRETXpertware
Issue/Introduction
Description:
The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.
Solution:
This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.