Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.

book

Article ID: 19755

calendar_today

Updated On:

Products

CA Compress Data Compression for MVS CA Compress Data Compression for Fujitsu CA Datacom - DB CA Datacom CA Datacom - AD CA Datacom - Server CA Mainframe Software Manager (Chorus Software Manager) CA MICS Resource Management CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Datacom/AD

Issue/Introduction

Description:

The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.

Solution:

This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component: