Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.

Products

• CA Compress Data Compression for MVS
• CA Compress Data Compression for Fujitsu
• CA Datacom
• CA DATACOM - AD
• CA Mainframe Software Manager (Chorus Software Manager)
• CA MICS Resource Management
• CA CIS
• CA Common Services for z/OS
• CA 90s Services
• CA Database Management Solutions for DB2 for z/OS
• CA Common Product Services Component
• CA Common Services
• CA ecoMeter Server Component FOC
• CA Easytrieve Report Generator for Common Services
• CA Infocai Maintenance
• CA IPC
• Unicenter CA-JCLCheck Common Component
• CA Mainframe VM Product Manager
• CA Chorus Software Manager
• CA On Demand Portal
• CA Service Desk Manager - Unified Self Service
• CA PAM Client for Linux for zSeries
• CA Mainframe Connector for Linux on System z
• CA Graphical Management Interface
• CA Web Administrator for Top Secret
• CA CA- Xpertware
• CA Datacom/AD

Issue/Introduction

Description:

The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.

Solution:

This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component: