Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.
book
Article ID: 19755
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Updated On:
Products
CA Compress Data Compression for MVSCA Compress Data Compression for FujitsuCA Datacom - DBCA DatacomCA Datacom - ADCA Datacom - ServerCA Mainframe Software Manager (Chorus Software Manager)CA MICS Resource ManagementCA CISCA Common Services for z/OSCA 90s ServicesCA Database Management Solutions for DB2 for z/OSCA Common Product Services ComponentCA Common ServicesCA ecoMeter Server Component FOCCA Easytrieve Report Generator for Common ServicesCA Infocai MaintenanceCA IPCUnicenter CA-JCLCheck Common ComponentCA Mainframe VM Product ManagerCA Chorus Software ManagerCA On Demand PortalCA Service Desk Manager - Unified Self ServiceCA PAM Client for Linux for zSeriesCA Mainframe Connector for Linux on System zCA Graphical Management InterfaceCA Web Administrator for Top SecretCA CA- XpertwareCA Datacom/AD
Issue/Introduction
Description:
The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.
Solution:
This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.