Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.
Article ID: 19755
CA Compress Data Compression for MVSCA Compress Data Compression for FujitsuCA DatacomCA DATACOM - ADCA Mainframe Software Manager (Chorus Software Manager)CA MICS Resource ManagementCA CISCA Common Services for z/OSCA 90s ServicesCA Database Management Solutions for DB2 for z/OSCA Common Product Services ComponentCA Common ServicesCA ecoMeter Server Component FOCCA Easytrieve Report Generator for Common ServicesCA Infocai MaintenanceCA IPCUnicenter CA-JCLCheck Common ComponentCA Mainframe VM Product ManagerCA Chorus Software ManagerCA On Demand PortalCA Service Desk Manager - Unified Self ServiceCA PAM Client for Linux for zSeriesCA Mainframe Connector for Linux on System zCA Graphical Management InterfaceCA Web Administrator for Top SecretCA CA- XpertwareCA Datacom/AD
The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.
This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.