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Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.

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Article ID: 19755

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Updated On:

Products

Compress Data Compression for MVS Compress Data Compression for Fujitsu Datacom DATACOM - AD Mainframe Software Manager (Chorus Software Manager) MICS Resource Management CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ecoMeter Server Component FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA On Demand Portal CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware Datacom/AD

Issue/Introduction

Description:

The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.

Solution:

This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component: