Can not change ( CA Support.ca.com Online ) CSO userid ( email address ) under Settings, System Settings, Software Acquisition.

Article Id: 19755
Status: Published
Updated On: 14-02-2018 07:47
Legacy Id: TEC600299
Products:
CA CIS , CA Common Services for z/OS , CA 90s Services , CA Database Management Solutions for DB2 for z/OS , CA Common Product Services Component , CA Common Services , CA Datacom/AD , CA ecoMeter Server Component FOC , CA Easytrieve Report Generator for Common Services , CA Infocai Maintenance , CA IPC , Unicenter CA-JCLCheck Common Component , CA Mainframe VM Product Manager , CA Chorus Software Manager , CA On Demand Portal , CA Service Desk Manager - Unified Self Service , CA PAM Client for Linux for zSeries , CA Mainframe Connector for Linux on System z , CA Graphical Management Interface , CA Web Administrator for Top Secret , CA CA- Xpertware , CA Compress Data Compression for MVS , CA Compress Data Compression for Fujitsu , CA Datacom , CA CIS , CA Common Services for z/OS , CA 90s Services , CA Database Management Solutions for DB2 for z/OS , CA Common Product Services Component , CA Common Services , CA Datacom/AD , CA ecoMeter Server Component FOC , CA Easytrieve Report Generator for Common Services , CA Infocai Maintenance , CA IPC , Unicenter CA-JCLCheck Common Component , CA Mainframe VM Product Manager , CA Chorus Software Manager , CA On Demand Portal , CA Service Desk Manager - Unified Self Service , CA PAM Client for Linux for zSeries , CA Mainframe Connector for Linux on System z , CA Graphical Management Interface , CA Web Administrator for Top Secret , CA CA- Xpertware , CA Mainframe Software Manager (Chorus Software Manager) , CA MICS Resource Management
Issue/Introduction:

Description:

The change appears to be successful after clicking OK but after clicking apply to update the database it reverts back to the original userid.

Solution:

This is because CA RS and HOLDDATA schedules are defined with the userid. Remove all the CSI's from CA CSM then change the userid in Software Acquisition then re-migrate the CSI's back into CA CSM.

Environment:

Release: MSMNGR00200-5.1-Chorus Software Manager
Component: