After upgrading to DX Netops Performance Management 20.2 the CA Remote Engineer (CARE) does not collect the proper log files from the Data Aggregator (DA) and Data Collector (DC)

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Article ID: 197549

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After upgrading to DX Netops Performance Management 20.2 the CA Remote Engineer (CARE) does not collect the proper log files from the Data Aggregator (DA) and Data Collector (DC).

The re.sh command runs without error, but no logs or files under the DA/DC installation directories are not collected.

Cause

Defect: DE474321

This is due to changes in the /var/.com.zerog.registry.xml which is parsed to determine the Data Aggregator/Data Collector installation directories.

Environment

Release : 20.2.1, 20.2.2

Component : IM Reporting / Admin / Configuration

Resolution

This issue has been fixed as of DX Netops 20.2.3 Performance Management


Workaround for DX Netops 20.2.1/20.2.2 Performance Managment :

NOTE: The installation paths specified below are default, you would need to adjust the path if different.

A) On the Data Aggregator:

 1) Change to the following directory:

cd /opt/IMDataAggregator/RemoteEngineer/scripts

 2) Run:

sed -i.$(date  +"%Y-%m-%d.%H.%M.%S").orig -e 's/CA Performance Management //g' IMDataAggregator.txt

This will back up the current IMDataAggregator.txt file to IMDataAggregator.txt.DATE.TIME.orig and update the original IMDataAggregator.txt to correct the file.

B) On the Data Collector:

 1) Change to the following directory:

cd /opt/IMDataCollector/RemoteEngineer/scripts

 2) Run: 

sed -i.$(date  +"%Y-%m-%d.%H.%M.%S").orig -e 's/CA Performance Management //g' IMDataCollector.txt

This will back up the current IMDataCollector.txt file to IMDataCollector.txt.DATE.TIME.orig and update the original IMDataAggregator.txt to correct the file.

After running the above, the CA Remote Engineer should collect the correct logs and files from the Data Aggregator and Data Collector 


Additional Information

Note: If the workaround was applied in version 20.2.1 and then an update to 20.2.2 was applied the workaround would need to be redone.

Running CA Remote Engineer:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/dx-netops/20-2/Performance-Monitoring-with-DX-Performance-Management/troubleshooting/unable-to-resolve-issue.html