Minimum bandwidth for Real-Time System Manager

Products

• IT Management Suite
• Real-Time System Manager

Issue/Introduction

Use Case example:
"Last week tests were carried out with the Real-time System Manager (RTSM) solution to take remote control of equipment with satellite link which has a bandwidth of 64 and 512 Kb with a maximum of 2 to 3 Mb, However, only the equipment that had 2 or 3 Mb could take the remote control although in fact it took a long time to show the screen."

Question:
What is the minimum bandwidth to take remote control of the equipment through Real-Time System Manager?

Environment

ITMS 8.x

Cause

Customer information

Resolution

Unfortunately, we don't have such specific values that we can provide. Hopefully, the following information may help you:

1. In RTSM we do use Intel's AMT functionality for the remote control. Intel's site may provide such level of detail.

2. "2 to 3 MB" seems to be a reasonable number but you need to consider what is the general standard for a good remote control connection to a client machine, especially if trying to remote control a remote client. Bandwidth consumption is a relative number since there are many factors like the type of connection, the hardware on the remote device, etc.

3. It's hard to say how much traffic is required to get all the required data via WMI or SNMP from a remote resource. This is something that you may need to consult with Intel.
For example, if we open Symantec Management Agent (SMA) logs in Real-time console page or NT Events, of course, we will get a lot of data via WMI from the remote resource

Or there is a remote resource which doesn't have Symantec Management Agent installed and or doesn't have WMI protocol accessible and only via SNMP some of the data can be retrieved from it, then not a lot of data will be gathered via traffic from remote resource to Symantec Management Platform (SMP) via SNMP protocol...

Make sure that appropriate timeout is set for WMI, SNMP to avoid data retrieving from remote resource and showing it in Real-time console tree