Minimum bandwidth for Real-Time System Manager

Products

• IT Management Suite
• Real-Time System Manager

Issue/Introduction

Use Case example:

Tests were carried out with the Real-time System Manager (RTSM) solution to take remote control of equipment with satellite link which has a bandwidth of 64 and 512 Kb with a maximum of 2 to 3 Mb, However, only the equipment that had 2 or 3 Mb could take the remote control although in fact it took a long time to show the screen.

Question:
What is the minimum bandwidth needed to take remote control of the equipment through Real-Time System Manager?

Environment

ITMS 8.x

Resolution

Unfortunately, there are no specific values that can be provided and hopefully the following information may help you:

1. The  RTSM product uses Intel's AMT functionality for the remote control so maybe Intel's website or Intel could providethe needed level of detail.

2. "2 to 3 MB" seems to be a reasonable number but you need to consider what is the general standard for a good remote control connection to a client machine, especially if trying to remote control a remote client. Bandwidth consumption is a relative number since there are many factors that should be considered, like the type of connection, the hardware on the remote device, etc.

3. It's hard to say how much traffic is required to get all the required data via WMI or SNMP from a remote resource. This is something that you may need to consult with Intel about. For example, if you open the Symantec Management Agent (SMA or Sym Agent) logs, in the Real-time console page or NT Events you will get a lot of data via WMI from the remote resource:

There also is a remote resource which doesn't have the Symantec Management Agent installed and/or doesn't have WMI protocol accessible and so only via SNMP some of the data could be retrieved from it. As such, not a lot of data will be gathered via traffic from a remote resource to the Symantec Management Platform (SMP or Notification Server) via the SNMP protocol.

Make sure that an appropriate timeout is set for WMI and SNMP to avoid data retrieving from remote resource and showing it in Real-time console tree: