The process lexagent_nxd dies after Service Desk serivces start.
In the log the following messages can be observed:
08/11 14:46:35.92 server lexagt 7376 VERBOSE u_converter.c 433 MbToUnicode OK - From () To (fffd fffd 0000 )
08/11 14:46:35.92 server lexagt 7376 VERBOSE u_converter.c 433 MbToUnicode OK - From () To (fffd fffd 0000 )
08/11 14:46:35.92 server lexagt 7376 VERBOSE u_converter.c 433 MbToUnicode OK - From () To (fffd fffd 0000 )
08/11 14:46:35.92 server lexagt 7376 VERBOSE u_converter.c 433 MbToUnicode OK - From () To (fffd fffd 0000 )
08/11 14:46:35.92 server lexagt 7376 VERBOSE u_converter.c 433 MbToUnicode OK - From () To (fffd fffd 0000 )
08/11 14:46:36.29 sever proctor_server 6248 SIGNIFICANT pdm_process.c 927 Process stopped (C:/PROGRA~2/CA/SERVIC~1/bin/lexagent_nxd return: 255
08/11 14:46:36.29 server proctor_server 6248 SIGNIFICANT pdm_process.c 936 Stopped: C:/PROGRA~2/CA/SERVIC~1/bin/lexagent_nxd
08/11 14:46:36.80 server pdm_d_mgr 8196 ERROR daemon_obj.c 2000 Daemon lexagent_nxd died: restarting
Release : 17.x
Component : SERVICE DESK MANAGER
The problem was caused by a corrupt user.dict file. After recreating a new file, the problem was solved.