Service Desk - lexagent_nxd dies

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The process lexagent_nxd dies after Service Desk serivces start.

In the log the following messages can be observed:

08/11 14:46:35.92 server lexagt                  7376 VERBOSE      u_converter.c          433 MbToUnicode OK - From (΍) To (fffd fffd 0000 )

08/11 14:46:35.92 server lexagt                  7376 VERBOSE      u_converter.c          433 MbToUnicode OK - From (΍) To (fffd fffd 0000 )

08/11 14:46:35.92 server lexagt                  7376 VERBOSE      u_converter.c          433 MbToUnicode OK - From (΍) To (fffd fffd 0000 )

08/11 14:46:35.92 server lexagt                  7376 VERBOSE      u_converter.c          433 MbToUnicode OK - From (΍) To (fffd fffd 0000 )

08/11 14:46:35.92 server lexagt                  7376 VERBOSE      u_converter.c          433 MbToUnicode OK - From (΍) To (fffd fffd 0000 )

08/11 14:46:36.29 sever proctor_server      6248 SIGNIFICANT  pdm_process.c          927 Process stopped (C:/PROGRA~2/CA/SERVIC~1/bin/lexagent_nxd return: 255

08/11 14:46:36.29 server proctor_server     6248 SIGNIFICANT  pdm_process.c          936 Stopped: C:/PROGRA~2/CA/SERVIC~1/bin/lexagent_nxd

08/11 14:46:36.80 server pdm_d_mgr         8196 ERROR           daemon_obj.c          2000 Daemon lexagent_nxd died: restarting

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution

The problem was caused by a corrupt user.dict file. After recreating a new file, the problem was solved.