OOTB Trigger on ca_company Object

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Article ID: 197510

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

hello Team,

We see object ca_cmpny having 2 Out Of Box Trigger defined as follows : ca_tr_ins_ca_company_division and ca_tr_upd_ca_company_division. May we know what is the functionality of these two triggers? 

We are asking this question because when we created a custom field under ca_cmpny, these two triggers wiping out the new entries from the customized z_field (ca_cmpny.zCmdbdaId string(50)). However if we disable the two above mentioned OOTB triggers the values inserted on custom z_field is not wiped out.

Hence we need to know the purpose of those 2 triggers under object ca_cmpny and what if we disabled them? Is there any functionality loss?


Environment

Release : 17.1

Component : SERVICE DESK MANAGER/CA ITAM

Resolution

ca_tr_ins_ca_company_division and ca_tr_upd_ca_company_division , Are triggers created under CA IT Asset Management. 
Its purpose is to update the audit table of CA ITAM, to keep track of changes done to an Asset. 
Event Service of CA ITAM is based out of Audit table, Event Service is used to send the notification for any any changes done to an Asset. 
It is highly recommended not to alter any out of the box Database structure.