IOException: Connection to https://supportservices.ca.com refused

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Article ID: 19751

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Updated On:

Products

CA Compress Data Compression for MVS CA Compress Data Compression for Fujitsu CA Datacom - DB CA Datacom CA Datacom - AD CA Datacom - Server CA Mainframe Software Manager (Chorus Software Manager) CA MICS Resource Management CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Datacom/AD

Issue/Introduction

Description:

Using CA CSM to acquire or download a product fails with:

IOException: Connection to https://supportservices.ca.com refused

Solution:

This might be an indication that you have one of the following conditions:

  • A firewall that is blocking the connection

If it is a firewall blocking the connection your sites network administrator needs to add site: supportservices.ca.com

to the firewall to allow the connection.

If your site uses proxies, review your proxy credentials on the

User Settings, Software Acquisition page

For example:

<Please see attached file for image>

Figure 1

Testing your connection
Ensure you specify the correct address and port then click the Test Connection button to test.
Note: If a proxy is not used, CA CSM uses HTTPS Port Number 443 to communicate with CA Support Online website .

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component:

Attachments

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