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IOException: Connection to https://supportservices.ca.com refused

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Article ID: 19751

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Updated On:

Products

Compress Data Compression for MVS Compress Data Compression for Fujitsu Datacom DATACOM - AD Mainframe Software Manager (Chorus Software Manager) MICS Resource Management CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ecoMeter Server Component FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA On Demand Portal CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware Datacom/AD

Issue/Introduction

Description:

Using CA CSM to acquire or download a product fails with:

IOException: Connection to https://supportservices.ca.com refused

Solution:

This might be an indication that you have one of the following conditions:

  • A firewall that is blocking the connection

If it is a firewall blocking the connection your sites network administrator needs to add site: supportservices.ca.com

to the firewall to allow the connection.

If your site uses proxies, review your proxy credentials on the

User Settings, Software Acquisition page

For example:

<Please see attached file for image>

Figure 1

Testing your connection
Ensure you specify the correct address and port then click the Test Connection button to test.
Note: If a proxy is not used, CA CSM uses HTTPS Port Number 443 to communicate with CA Support Online website .

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component:

Attachments

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