IOException: Connection to https://supportservices.ca.com refused

Products

• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu
• Datacom
• DATACOM - AD
• Mainframe Software Manager (Chorus Software Manager)
• MICS Resource Management
• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware

Issue/Introduction

Description:

Using CA CSM to acquire or download a product fails with:

IOException: Connection to https://supportservices.ca.com refused

Solution:

This might be an indication that you have one of the following conditions:

• A firewall that is blocking the connection

If it is a firewall blocking the connection your sites network administrator needs to add site: supportservices.ca.com

to the firewall to allow the connection.

• Your site uses HTTP Proxy to communicate with CA Support Online website

If your site uses proxies, review your proxy credentials on the

User Settings, Software Acquisition page

For example:

<Please see attached file for image>

Testing your connection
Ensure you specify the correct address and port then click the Test Connection button to test.
Note: If a proxy is not used, CA CSM uses HTTPS Port Number 443 to communicate with CA Support Online website .

Environment

Release: MSMNGR00200-5.1-Chorus Software Manager
Component: