Using CA CSM to acquire or download a product fails with:
IOException: Connection to https://supportservices.ca.com refused
This might be an indication that you have one of the following conditions:
If it is a firewall blocking the connection your sites network administrator needs to add site: supportservices.ca.com
to the firewall to allow the connection.
If your site uses proxies, review your proxy credentials on the
User Settings, Software Acquisition page
<Please see attached file for image>
Testing your connection
Ensure you specify the correct address and port then click the Test Connection button to test.
Note: If a proxy is not used, CA CSM uses HTTPS Port Number 443 to communicate with CA Support Online website .