Timesheets not showing in Organizer/Action Item list - Process Issue

Article Id: 197487
Status: Published
Updated On: 31-08-2020 15:41
Products:
Clarity PPM SaaS , Clarity PPM On Premise
Issue/Introduction:

  • Users are not seeing a few timesheets/action items in their organizer related to a custom process
  • We have verified the timesheet is in a submitted status and that the timesheet is not coming up in the organizer

  • Error user sees on timesheet: TMA-0122

  • Error on process side for these processes: BPM-0522: Internal Process Engine Error. Contact your site administrator (Error executing action). 

Cause:

This issue can happen if the processes are stuck, errored, and or cancelled / aborted.

Environment:

Release : All Supported Releases

Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT

Resolution:

  • If the processes haven't been cancelled, see if you can resume them using the Retry option

    • For a specific process:

    1. Go to Administration->Processes->Initiated
    2. Click on the process
    3. Click on the error message icon
    4. Check the check box next to the process and click Retry
  • Check for any locks: 27007 on the timesheets. If yes, try clearing these for the impacted timesheets

 

Additional Information:

See KB: 141061 for tips on how to optimize use of Self Service for Clarity