Production instance is going down randomly

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

Autosys wae service is going down every few hours, which is causing an outage to the end user jobs. 

CAUAJM_W_00018 Error retrieving network data from socket

Environment

Release : 11.3

Component : CA Workload Automation AE (AutoSys)

Resolution

CAUAJM_W_00018 Error retrieving network data from socket

Above message indicates it is likely due to network outage or network failure to access tcp/ip packets from server.

Organization must work internally with their internal  network  teams respectively.

The above error can also appear when Autoserverport is changed in the config.$AUTOSERV file and not configured in the SSA.

AutoServerPort=9006

You will have to configure the CSAM also to listen to the new port.

Commands to display the settings are:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 display
$CSAM_SOCKADAPTER/bin/csamconfigedit port=9008 display
$CSAM_SOCKADAPTER/bin/csamconfigedit portrange=49152-50176 display

Command to change for instance SSL to true on port 9000 is:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 EnableSSL=True

To enable pmux:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 EnablePmux=True

Same commands apply to portrange