Trying to generate/view any CA Service Desk Manager (CA SDM) CA Business Intelligence (CABI) report within InfoView results in the following error: HTTP status 404 -CustomParams/CustomParams.do OR HTTP 400 Invalid Path /CustomParams/CustomParams.do

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After applying CABI SP6 (TEC592444), following error might be seen when attempting to generate/view CABI reports:

HTTP status 404 - /CustomParams/CustomParams.do

<Please see attached file for image>

A similar error "HTTP 400 Invalid Path /CustomParams/CustomParams.do" might also surface.

This error occurs for all users and happens in all web browser versions.

Solution:

As part of the CABI SP6 install, if Apache Tomcat 5.5 is still being used as the CABI web server and is detected, Tomcat will automatically be upgraded to Apache Tomcat 7.0.27. During of this upgrade, all CABI Java applications are redeployed for use with Apache Tomcat 7.0.27.

The 'HTTP status 404 - /CustomParams/CustomParams.do' error indicates that the CustomParams Java application was not deployed properly and needs to be manually deployed.

1. Stop the CABI Tomcat server via the Central Configuration Manager (CCM)
   
   
2. Open a command prompt with 'Run as Administrator' rights and navigate to the '<CABI Install Directory>\SC\CommonReporting3\deployment' directory and run the following command to undeploy the CustomParams Java application
   
   wdeploy tomcat7 -DAPP=CustomParams undeploy
   
   Note: You may receive the following message - No undeploy information for application CustomParams
   
   
3. Run the following command to deploy the CustomParams Java application
   
   wdeploy tomcat7 -DAPP=CustomParams deploy
   
   You should receive a message similar to the following
   
   Deploying CustomParams in conf/Catalina/localhost
   Deploying CustomParams in webapps/CustomParams
   Created dir: SC\CommonReporting3\Tomcat7\webapps\CustomParams
   Copying 1 file to SC\CommonReporting3\Tomcat7\webapps\CustomParams\META-INF
   Configuring Tomcat as a service...
   serialize_conf:
   BUILD SUCCESSFUL
   
   
4. Restart the CABI Tomcat server via the Central Configuration Manager (CCM)
   
   
5. Clear web browser cache and you will now be able to generate/view CABI reports

Environment

Release:
Component: SDBOXI