UMP portal is not communicating alerts displayed in UIM alarm window - (Alarms not showing in USM but are in IM.)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The alerts that are generated in the UIM alarm window is not reflected in UMP web portal, the UMP portal is not communicating.

Here is the error message from WASP probe. Failed since last night 8pm.

Please note the server where UIM (nimbus-01) is running was rebooted last evening and the communication error with server UMP (nimump-01) is since then.

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Aug 13 13:47:34:361 WARN  [attach_socket, com.nimsoft.nimbus.NimServerSession] An exception occurred while processing a message from Socket[addr=/x.xx.xx.xx,port=56203,localport=48020].

Aug 13 13:47:34:361 WARN  [attach_socket, com.nimsoft.nimbus.NimServerSession] (2) communication error, I/O error on nim session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/x.xx.xx.xx,port=56203,localport=48020]): End of stream while trying to read header

              at com.nimsoft.nimbus.NimSessionBase.recv(NimSessionBase.java:909)

              at com.nimsoft.nimbus.NimServerSession.recv(NimServerSession.java:87)

              at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:142)

              at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:120)

Caused by: java.io.EOFException: End of stream while trying to read header

              at com.nimsoft.nimbus.NimSessionBase.readNimbusHeader(NimSessionBase.java:1066)

              at com.nimsoft.nimbus.NimSessionBase.recv(NimSessionBase.java:848)

              ... 3 more

 

Aug 13 13:47:34:361 ERROR [attach_socket, com.nimsoft.nimbus.NimServerSession] Exception in NimServerSessionThread.run.  Closing session.

Aug 13 13:47:34:362 ERROR [attach_socket, com.nimsoft.nimbus.NimServerSession] (2) communication error, Error when trying to send on session (S) com.nimsoft.nimbus.NimServerSession(Socket[addr=/x.xx.xx.xx,port=56203,localport=48020]): Software caused connection abort: socket write error

              at com.nimsoft.nimbus.NimSessionBase.send(NimSessionBase.java:787)

              at com.nimsoft.nimbus.NimSessionBase.sendReply(NimSessionBase.java:707)

              at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.handleMessage(NimServerSession.java:175)

              at com.nimsoft.nimbus.NimServerSession$NimServerSessionThread.run(NimServerSession.java:120)

Caused by: java.net.SocketException: Software caused connection abort: socket write error

              at java.net.SocketOutputStream.socketWrite0(Native Method)

              at java.net.SocketOutputStream.socketWrite(Unknown Source)

              at java.net.SocketOutputStream.write(Unknown Source)

              at com.nimsoft.nimbus.NimSessionBase.send(NimSessionBase.java:777)

              ... 3 more

 

Environment

Release : 8.5

Component : UIM - UMP

Resolution

restart trellis probe