How to configure sdgtw for UIM integration with ServiceNow a.k.a SNOW

Article Id: 197447

Status: Published

Updated On: 17-08-2020 07:39

Products:

DX Infrastructure Management , NIMSOFT PROBES , DX Infrastructure Management

Issue/Introduction:

What needs to be done to make the UIM integration work with the SNOW 'Orlando' version?

Environment:

Release : 8.51

Component : UIM - SDGTW

Resolution:

sdgtw v2.22 works as expected with Orlando version of Service Now (SNOW). The only change made in this situation was related to a UIM sdgtw - SNOW connectivity issue, in which the password for the sdgtw user had to be reset. After that everything worked as expected and tickets were created.