How to configure sdgtw for UIM integration with ServiceNow a.k.a SNOW

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Article ID: 197447

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

What needs to be done to make the UIM integration work with the SNOW 'Orlando' version?

Environment

Release : 8.51

Component : UIM - SDGTW

Resolution

sdgtw v2.22 works as expected with Orlando version of Service Now (SNOW). The only change made in this situation was related to a UIM sdgtw - SNOW connectivity issue, in which the password for the sdgtw user had to be reset. After that everything worked as expected and tickets were created.