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Page not loading in API Developer Portal

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Article ID: 197422

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Updated On:

Products

CA API Developer Portal

Issue/Introduction

The portal proxies page and API Explorer are not loading.

Cause

On dispatcher log entries are like

/admin/Portal.svc/Gateways?%24inlinecount=allpages&%24filter=(EnrollmentStatus+eq+%27ACTIVE%27+or+EnrollmentStatus+eq+%27PENDING%27) HTTP/1.1" 404

Environment

Release : 4.3.2

Component : API PORTAL

Resolution

Note: Before running this step please retain a backup of the system ( database and vm snapshot) if you are running in production server.

1. cd /opt/<installation directory>

then run ./status.sh and confirm all services are running. 

2. Before running next step please retain a backup of the system ( database and vm snapshot) .

3.docker system prune

4. Reload the page.

It still its not working

5. restarted the portal ./portal.sh

Additional Information

https://docs.docker.com/engine/reference/commandline/system_prune/

 

WARNING! This will remove:
        - all stopped containers
        - all networks not used by at least one container
        - all dangling images
        - all build cache