New UX Help link returns blank when french language is used

Products

• Clarity PPM On Premise

Issue/Introduction

When the PPM language/locale is set to French the Help link when accessed from the new UX it opens a blank page. 

Steps to replicate:

Log in to Clarity Classic UX
From Home > account settings set language as French
Click 'Help' - The documentation works as expected 

Navigate to Modern UX 
Click 'Help' 

Expected Results: Like how it works Classic PPM. Help link should navigate to the available English documentation as French documentation is not published currently.

Actual Result: A blank page opens up with the URL HID pointing to french language which does not exist today. 

Help Link returns blank page.

Cause

The issue relates to Defect DE56943

Environment

Clarity PPM 15.8.1

 

Resolution

Defect DE56943 currently being investigated by Engineering. 

Workaround: Manually open PPM documentation directly from Techdocs and search for help from relevant section.

https://techdocs.broadcom.com/

 

 

 

 

 

 

 

Additional Information

KB article linked to Defect DE53998