Failed to load graphic environment WCC

Article Id: 197413

Status: Published

Updated On: 03-09-2020 09:10

Products:

CA Workload Automation AE - Business Agents (AutoSys) , CA Workload Automation AE - System Agent (AutoSys) , CA Workload Automation AE - Scheduler (AutoSys) , CA Workload Automation Agent , CA Workload Automation AE

Issue/Introduction:

Error message Details:

You will see below error message from WCC logs.

Line 2: INFO | jvm 1 | 2020/08/15 03:46:50 | 15210 | Caused by: javax.servlet.ServletException: Fatal error occured
Line 9: INFO | jvm 1 | 2020/08/15 03:46:50 | 15210 | Error Code: 30000

And below error message from WCC GUI.

"TIMED OUT" and "FAILED TO LOAD"

Cause:

Root Cause: Network issue

Environment:

Release : 11.3.6

Component : CA Workload Automation System Agent

Resolution:

Resolution: The error message "TIMED OUT" and "FAILED TO LOAD" occurs when there is a loss of connection.

Please check your network connectivity.