Control Compliance Suite 12.x console seems to hang when starting.

book

Article ID: 197402

calendar_today

Updated On:

Products

Control Compliance Suite Standards Server Control Compliance Suite Control Compliance Suite Windows Control Compliance Suite Unix

Issue/Introduction

Control Compliance Suite (CCS)

When starting the CCS 12.x console, it can hang and not start. Or performance can severely be impacted.

Cause

The temporary files need to be cleared out of the temporary file directories on the console.

Environment

Release : CCS 12.x

Component :CCS 12.x Console

Resolution

Delete the files out of the following directories on the machine that is running on the Application Server

  • <CCS installation path>\CCS\Reporting and Analytics\Application Server\AppServerResultsTemp
  • <CCS installation path>\CCS\Reporting and Analytics\Application Server\AppServerConfigTemp
  • C:\Users\<CCS Service Account>\AppData\Local\Temp
  • EXAMPLE: C:\Users\gumby\AppData\Local\Temp