APMIA Infrastructure Agent creates so many .dmp files.

Article Id: 197396
Status: Published
Updated On: 02-09-2020 09:32
Products:
CA Application Performance Management Agent (APM / Wily / Introscope) , CA Application Performance Management (APM / Wily / Introscope) , INTROSCOPE , DX Application Performance Management
Issue/Introduction:

Having an issue with APMIA Infrastructure Agent.

.dmp(core.20200807.171828.2280.0001.dmp) files.

A high number of files are being created under this location (CA APM/APMIA ) and the total size of all .dmp files is going up to 50 GB.


Cause:

Core Dump files are being created due to "out of memory" errors. Can see this from the Log:

 

STATUS | wrapper  | Machine is shutting down.
INFO   | jvm 1    | Exception in thread "Wrapper-Control-Event-Monitor" java.lang.OutOfMemoryError: Java heap space
INFO   | jvm 1    |  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:872)
INFO   | jvm 1    |  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:866)
INFO   | jvm 1    |  at java.lang.Thread.uncaughtException(Thread.java:1335)
STATUS | wrapper  | --> Wrapper Started as Service
STATUS | wrapper  | Java Service Wrapper Professional Edition 64-bit 3.5.30
STATUS | wrapper  |   Copyright (C) 1999-2016 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper  |     http://wrapper.tanukisoftware.com
STATUS | wrapper  |   Licensed to CA, Inc. for CA APM InfrastructureAgent
STATUS | wrapper  | 
STATUS | wrapper  | Launching a JVM...
INFO   | jvm 1    | WrapperManager: Initializing...
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] CA APM Infrastructure Agent Release 10.7.0.90 (Build 990803)
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Using Java VM version "Eclipse OpenJ9 VM 1.8.0_252" from Eclipse OpenJ9
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Using Introscope installation at: C:\Program Files\CA APM\APMIA\.
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] CA Wily Introscope(R) Version 10.7.0
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Copyright © 2018 CA. All Rights Reserved.
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Introscope(R) is a registered trademark of CA.
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Starting CA APM Infrastructure Agent...
INFO   | jvm 1    | 7/26/20 07:01:24 PM EDT [INFO] [InfrastructureAgent] Reading configuration file: C:\Program Files\CA APM\APMIA\.\core\config\IntroscopeAgent.profile
INFO   | jvm 1    | JVMDUMP039I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" at 2020/07/31 16:47:12 - please wait.
INFO   | jvm 1    | JVMDUMP032I JVM requested System dump using 'C:\Program Files\CA APM\APMIA\core.20200731.164712.2356.0001.dmp' in response to an event
INFO   | jvm 1    | JVMDUMP012E Error in System dump: Dump failed, error code (-2147024784) There is not enough space on the disk.

Environment:

Release : 10.7.0

Component : APM Agents

Resolution:

  • Stop the APM Infra Agent service via Windows Services panel.
  • Go to “C:\Program Files\CA APM\apmia\bin”
  • Open the java_heap file.
  • Change the min_heap and max_heap to  higher value (Exp: 850 MB).
  • Save the file.
  • Start the APM Infra agent service.