Web Viewer 12.1 Failed, Bounced Tomcat to Resolve

Article Id: 197375

Status: Published

Updated On: 14-08-2020 08:39

Products:

CA Output Management Web Viewer

Issue/Introduction:

This morning I logged on to see a bunch of emails saying the Web Viewer was down.
Users saw the 'Can't reach the page' error.
I logged onto the linux server and issued ps command and it appeared the viewer was active. I shutdown tomcat, restarted tomcat and that resolved the issue.

Environment:

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution:

There were definite CCI connection (pipe broken) errors in the Catalina log. There was apparently a network problem that could not be resolved until Tomcat was recycled.