Is it possible to use the VIP Special handling for the "reported by" field?

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Article ID: 197313

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to configure the use the VIP Special handling for a different field?

Environment

Release : 17.x

Component : SERVICE DESK MANAGER

Resolution



The field "affected end user" activates the message VIP Special Handling, not ""reported by" or any other, so the actions that are made to the ticket are handled by that particular field  "affected end user", this is hardcoded and it works as expected.