Jaspersoft server. Exception getting ClarityJasperAdmin : Unauthorized access (keystore required)

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After the Jaspersoft upgrade, getting an error:

"Failed to update properties on the Jaspersoft server. Exception getting ClarityJasperAdmin : Unauthorized access to http://%hostname%:8080/reportservice with username ppmjasperadmin".

How to recreate / regenerate the Jaspersoft keystore?

Environment

Release : All Supported Clarity releases

Component : CLARITY JASPERSOFT

Resolution

1. Go to the CLARITY_INSTALL/bin folder and enter the command:
   admin jaspersoft keystore
2. This will generate the following files in the CLARITY_INSTALL/config folder:
   • <orgname>.jks (key store file)
   • <orgname>.properties (information about the key)
3. Copy the two generated files to the Tomcat for Jaspersoft folder: TOMCAT_JASPERSOFT/webapps/reportservice/WEB-INF/config
4. Copy to all other servers in <Clarity>/META-INF/reporting/store
5. Restart Jaspersoft
6. Try to run Create Jaspersoft users job from Clarity.