UIM Connector in Initializing status

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Catalyst Connector for CA UIM not working;
Status is: Stuck in Initializing

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

UIM connector was unable to connect to UIM Database.

UIM Database was moved to a new server.

Resolution

In the uimconnector.log, after the following line, the connector shuts down and restarts.

impl.NSConnector - module_instance: module_productid: CA:00050


In a normal log, the next line after that should have Database Name is: but we don't see that.

This indicate the connector was unable to connect to the UIM Database.


To fix this problem, edit \CA\Catalyst\CatalystConnector\registry\topology\physical\_CatalystConnector\modules\configuration\Nimsoftconnector.xml


Change the SQL server hostname to the new hostname in line

<property name="wsUrl" value="jdbc:sqlserver://<hostname>:1433;databaseName=CA_UIM;"/>

After making the changes and recycle the CA Catalyst Container CatalystConnector service, the UIM connector came online.