How to hide the 'request link' in email message body for a Catalog Request.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• Service Accounting
• SERVICE ASSURE
• CA Service Catalog
• CA Service Management - Service Desk Manager
• CA Unicenter NSM

Issue/Introduction

Sending notifications, some clients may need to hide a link inserted in mail content by the system.

 

Environment

Service Catalog:  all supported versions

Resolution

Steps to be performed to get this accomplished:

1. cd C:\Program Files\CA\Service Catalog\view\webapps\usm\explorer\request
   
   
2. select 'requestemailprofile.xsl'
   
   
3. copy into %USM_HOME%\filestore\custom\explorer\request the folder 'request' may not exist yet. If so, then you may create it
   
   
4. cd C:\Program Files\CA\Service Catalog\view\webapps\usm\locale\icusen\request
   
   
5. select 'requestemailprofile.xml'
   
   
6. copy into %USM_HOME%\filestore\custom\explorer\request
   
   
7. edit requestemailprofile.xsl (e.g. with notepad) and apply this change:
   
   .....
   <xsl:template match="xmlRoot" mode="body_content">
   <span class="msg" style="display:none">##msg##</span>
   <xsl:choose>
   <xsl:when test="$includeRequestDetails='false'">
   
   <!--
   <a href="{concat($uri, 'wpf?Node=icguinode.requestprofile&amp;Args=', /
   xmlRoot/COLLECTION/usm_request/request_id/LITERAL)}"><xsl:value-of select="$x
   slcontent/view_request"/> <xsl:value-of select="/xmlRoot/COLLECTION/usm_reque
   st/request_id/LITERAL"/></a>
   -->
   </xsl:when>
   .....
   
   
8. save the file
   
   
9. stop the catalog service
   
   
10. empty the folder %USM_HOME%/view/translets
    Delete the files in this folder and keep the folder itself
    
    
11. start the catalog service
    
    
12. open a request, click the 'email' button.
    
    
13. set 'Include Request Snapshot:' to No
    
    
14. click 'Send'
    
    
15. check the email content