USM- unable to load alarm console

Products

• NIMSOFT PROBES
• DX Infrastructure Management

Issue/Introduction

In the primary UMP server, unable to load the alarm page of the USM console.It is keep on displaying as "loading alarms".

From wasp.log

Aug 04 13:00:22:721 ERROR [http-bio-80-exec-182, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/rest].[webservices_rest]] java.lang.RuntimeException: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = '/xxx-UIM-INFRA/UIM-AIR-PH1-HUB/UIM-AIR-PH1/ems'

Caused by: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = '/xxx-UIM-INFRA/UIM-AIR-PH1-HUB/UIM-AIR-PH1/ems'

.

Environment

UMP 8.51

 

Resolution

Follow the below step on Problematic UMP:-

== Deactivate the wasp probe
== Open the wasp .cfg abd add the EMS path like below:-

ems = /xxx-UIM-INFRA/UIM-AIR-PH1-HUB/UIM-AIR-PH1/ems

== Activate the wasp probe.