in DOI ServiceNow Channel - 14000 Incidents created in Test Tenancy for an Alert that was inactive

Article Id: 197185
Status: Published
Updated On: 24-09-2020 09:35
Products:
CA Application Performance Management SaaS
Issue/Introduction:

We have Snow integrated with DXI. 14000 Incidents created in Test Tenancy for an alert that was inactive and the Channel being disabled as well. 

Cause:

Working as designed 

Integration of
Digital Operational Intelligence 
with ServiceNow integration provides the following features:
  • Associate alarms in
    Digital Operational Intelligence 
    with ServiceNow tickets in the following ways:
     
    • Creating tickets manually
    • Automatically generating tickets for alarms when ServiceNow channel is associated with a policy
       

Environment:

Release : SAAS

Component : DOI 

Resolution:

In the OI after applying policy filter , we found approx 12-13 k alarms were present at that time frame which are eligible for ticketing . So this is not an issue and working as expected

Additional Information:

Configure ServiceNow Notifications