Data is not migrating between APM and SAM after an upgrade.


Article ID: 197150


Updated On:


CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER


We upgraded IT Asset Manager to 17.2. After the upgrade data is not migrating between ITAM and CA Software Asset Manager.

The event service log shows:

The HTTP request is unauthorized with client authentication scheme 'Anonymous'. The authentication header received from the server was 'Negotiate,NTLM'.


Release : 17.2

Component : CA Asset Portfolio Management


One possible cause is permissions between the environments.
IIS Manager go to Server - Sites - Default Web Site - Test - Soap. Check Authentication.
Change Authentication to have both Anonymous and Windows Authentication enabled.