Error encountered while accessing:
CA CSM cannot connect to CA Support Online via HTTPS. Check your internet connection settings on the Software Acquisition page, on the Settings tab.
CA CSM (MSM) was not supporting SiteIds that were longer than 6 characters.
Because all mainframe product licenses were moved under the new SiteId, nothing was found as being licensed under the original SiteId. This caused the connection failure within CA CSM.
Release : 6.0
Component : MSM USER INTERFACE
New fix SO14330 has been published.
The following items are included in this solution:
CA Chorus Software Manager (CA CSM) does not support SiteIDs that are seven
and more characters long.
SiteIDs with seven and more characters are not visible in CA CSM.
Download of the products that are assigned to such SiteIDs is not available.
A CSM user cannot maintain and download product that is assigned to longer
CA Chorus Software Manager (CA CSM) fails when downloading incompatible
Similar error message in task output:
Error checking unpaxed MCS file. Wrong format of input package. MCS file does
A CSM task fails.