AdminUI failed to access configuration information

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Article ID: 197022

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

 

We're trying to connect to the AdminUI and the browser reports error :

  "failed to access configuration information"

How can we fix that ?

 

Environment

 

Policy Server 12.7;

 

Resolution

 

At first glance, this is known issue when trying to access FSSUI
(applet) and not AdminUI.

When this FSSUI runs on IIS server :

   "Unable to proceed.  Failed to access configuration information." while accessing FSS Admin UI
   https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=730878

When this FSSUI runs on Apache server :

  Access FSSUI : Applet not downloading.
  https://knowledge.broadcom.com/external/article?articleId=7455