Run CA Service Management Virtual Analyst as a service

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Article ID: 197020

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

To start the CA Service Management Virtual Analyst, you need to login to the server and start up the virtual bot environment and run 'rasa_run' via the Anaconda prompt.  

Is there a way to run CA Service Management Virtual Analyst as a service?

Environment

Service Desk Manager/Service Management 17.3

Service Management Virtual Analyst

All Supported Windows Operating Systems

Resolution

At the time of writing this KB article, there is no mechanism to have the Service Management Virtual Analyst run as a service.

This feature is on the roadmap to be included in a future release/patch.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/Implementing-Clarity-Service-Management-Virtual-Analyst-Bot/How-to-Install-and-Configure-the-Virtual-Analyst-Service-Bot-.html