Saas Clarity PPM environment URL returns blank page

Article Id: 197002

Status: Published

Updated On: 08-09-2020 06:43

Products:

Clarity PPM SaaS

Issue/Introduction:

Saas Clarity PPM environment is offline and returns a blank page when attempting access it. Users are redirected to the following URL:

https://mun-servicestatus.ondemand.ca.com

Cause:

This can be caused by the Apache Tomcat services not running on the application server.

Environment:

Release : 15.7

Component : CA PPM SAAS APPLICATION

Resolution:

Please have the Saas team restart the Apache Tomcat services on the Clarity PPM application server.