Saas Clarity PPM environment URL returns blank page

book

Article ID: 197002

calendar_today

Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Saas Clarity PPM environment is offline and returns a blank page when attempting access it. Users are redirected to the following URL:

https://mun-servicestatus.ondemand.ca.com


Cause

This can be caused by the Apache Tomcat services not running on the application server. 

Environment

Release : 15.7

Component : CA PPM SAAS APPLICATION

Resolution

Please have the Saas team restart the Apache Tomcat services on the Clarity PPM application server.