Policy Manager does not connect with Container Gateway v10 in Openshift 3.11

Products

• CA API Gateway
• API SECURITY
• CA API Gateway Precision API Monitoring Module for API Gateway (Layer 7)
• CA API Gateway Enterprise Service Manager (Layer 7)
• STARTER PACK-7
• CA Microgateway

Issue/Introduction

When using the server hostname as "<FQDN>:443" in the policy manager, the connection failed with the message "Connection Broken".

The configured service name in Openshift is: https://<FQDN>

This server hostname is added in the /etc/hosts file but still, the connection fails.

Environment

Release : 10.0

Component : POLICY MANAGER ,API GATEWAY

OpenShift 3.11 , Container Gateway

Cause

 

 

Resolution

1. The hostname is very long and does not resolve by DNS correctly.

2. Edit /etc/hosts file and use a short name; modified from <FQDN> to <ShortName>

3. After this change, connect the Policy Manager with the Gateway v10 container in Openshift.