No Registered Users and No Internal Drives listed In Symantec Endpoint Encryption 11.3 UI after an in-place upgrade from Windows 7 to Windows 10

Article Id: 196981

Status: Published

Updated On: 20-08-2020 14:31

Products:

Endpoint Encryption

Issue/Introduction:

When performing an in-place upgrade from Windows 7 to Windows 10 with multiple version of SEE 11.3 using the proper upgrade steps, post upgrade, the users no longer appeared in the UI of Symantec Endpoint Encryption.

Using the eedAdminCli --list-users command does show the users are intact, and authentication continues to function properly.

Cause:

There appears to be a 3rd party security application called Imprivata, which was conflicting with Symantec Endpoint Encryption during the upgrade.

Environment:

Release: SEE 11.3 GA, 11.3MP1, 11.3 HF2

Component: Drive Encryption

Resolution:

Workaround is to uninstalled this Imprivata security application and then perform the upgrade per the outlined steps and this allows the upgrades to succeed, and the UI displays properly.