These 4 services always show a 'stopped' status with a relatively current time but yet the system is functioning as expected otherwise and Watchdog is setup properly.:
NetQoS Reporter/Analyzer General Service
NetQoS Reporter/Analyzer Pump Service
NetQoS Reporter/Analyzer Query Service
NetQoS Reporter/Analyzer Report Service
If the Watchdog Log shows errors like this, read this document:
0:18:03 2 - ReporterProcesses - Error checking SNMP process information :
An item with the same key has already been added.
System.ArgumentException: An item with the same key has already been added.
at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)
at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
There is a key conflict with the NFA RIB Service and a 3rd party programs "sumo-collector" service by SumoLogic Collector.
Component : NQRPTA - REPORTERANALYZER
To resolve this issue, please stop or disable the "sumo-collector" service on the NFA Console Server and then restart the NetQoS Reporter/Analyzer Watchdog Service.
If you cannot disable the SUMO Logic software, please follow these instructions:
1. Rename the Rib wrapper file from "x:\CA\NFA\RIB\wrapper\wrapper.conf" to "rib-wrapper.conf"
2. Using the registry to edit the RIB Service:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CA NFA RibSource
We will want to edit the value for "ImagePath".
Towards the end of the string value, we can change the "wrapper.conf" to "rib-wrapper.conf".
3. Then we can restart the CA NFA RIB Service followed by the NetQoS Reporter/Analyzer Watchdog Service.
Everything should functions properly except it will show the RIB Service as stopped. This will be a cosmetic issue only until NFA 10.0.5 release.