WCC alerts tab is spinning continuously

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

We are facing issue with WCC monitoring tab, it continuously spins because of this operations unable to acknowledge the job failure alerts

Refresh button running slow takes time up to 5 or 10 minutes in monitoring tab

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

Resolution

reload job flow in monitoring since issue related to jobs & alerts section. It has to be freshly loaded.

wcc_monitor -u <user> -p <password> -r ALL