Jaspersoft 6.4.3 (CABI) is unstable with the services shutting down automatically

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Article ID: 196905

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Updated On:

Products

CA Spectrum

Issue/Introduction

Recently our Jaspersoft Server has been unstable and when we check the services are stopped automatically.

When we check the Jaspersoft tomcat log we see the following messages:

 

2020-07-16 12:06:36,823 ERROR EhCacheImpl,localhost-startStop-1:556 -  -- JasperServer:  EhCacheImpl shutdown called.  This normal shutdown operation. 
2020-07-16 12:06:36,831 ERROR EhCacheImpl,localhost-startStop-1:559 -  -- JasperServer:  EhCacheImpl calling cleanerTimer.cancel().  This normal shutdown operation. 

 

When we check the Jasperserver,log we see the following

2020-07-16 12:06:36,823 ERROR EhCacheImpl,localhost-startStop-1:556 -  -- JasperServer:  EhCacheImpl shutdown called.  This normal shutdown operation. 
2020-07-16 12:06:36,831 ERROR EhCacheImpl,localhost-startStop-1:559 -  -- JasperServer:  EhCacheImpl calling cleanerTimer.cancel().  This normal shutdown operation. 

Cause

Jave JRE was upgraded on the server to a higher version.

 

We ship  Java JRE version is 1.8.0_51  with Jaspersoft 6.4.3, but on the customer server it showed JRE 1.8.0_241, this higher version of JRE was causing the instability.

Environment

Release : 10.3.x, 10.4.x

Component : Spectrum Apps / Spectrum Report Manager

                      Jaspersoft 6.4.3

Resolution

Customer uninstalled the update to JRE, rebooted the server and the server remained stable.