Unable to start the service.

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Article ID: 196895

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

Unable to start the ITPAM Service.

The boot.log shows below error:

ERROR [SystemPropertiesInitializer] SQL Error occured while preparing properties table due to 
java.sql.SQLException: Network error IOException: Connection timed out: connect
Caused by: java.net.ConnectException: Connection timed out: connect

Cause

SQL Service is not running on Database Server.

Environment

Release : 4.3

Component : Process Automation

Resolution

Start the SQL Service.