When configuring Xflow to use HTTPS, is it necessary to configure Service Catalog with HTTPS?

book

Article ID: 196839

calendar_today

Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog CA Service Desk Manager

Issue/Introduction

After setting Xflow with SSL, the integration with Service Catalog fails is Service Catalog is using HTTP

The web browser console logs shows the following error:

ERROR Reference Error: CA_Catalog is not defined

Cause

Integrated servers need to use the same HTTP protocol.  In this case, if Xflow is set to use SSL Catalog also needs to be configured to use SSL.

Environment

Service Management 17.x

All Supported Operating Systems

Resolution

In order to configure Catalog with SSL, follow the steps below:

Configure CA Service Catalog to Use Secure Socket Layer

In Service Management 17.3, you can also use the SSL Configurator Utility

SSL Configurator Utility Wizard for CA Service Management