Error: "class javax.net.ssl.SSLHandshakeException. Received fatal alert: handshake_failure" Wen using HTTP POST Operator in Process Automation Manager (PAM)

book

Article ID: 196815

calendar_today

Updated On:

Products

CA Process Automation Base Process Automation Manager

Issue/Introduction

When using the HTTP POST Operator in PAM against an HTTPS URL, the following error appears:

IO Error or connection aborted while executing request or processing HTTP response. class javax.net.ssl.SSLHandshakeException. Received fatal alert: handshake_failure


This error does not occur when using SOAP UI.

Cause

JDK version being used is 1.7

Environment

Release : 17.1

Component : PROCESS AUTOMATION CONTENT FOR SDM

Resolution

1. Confirm the JDK version are supported for your PAM Version: 

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/automic-process-automation/04-3-05/getting-started/platform-support-and-requirements.html

2. Based on the step above, upgrade PAM JDK to 1.8 or later following steps noted in the following document:

https://knowledge.broadcom.com/external/article?articleId=39011



Additional Information

CA Process Automation Issues with SOAP Operators when JDK version 8, Build 92 or later

https://knowledge.broadcom.com/external/article?articleId=108572