Tasks remaining "in progress"

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

CA Identity Manager (IAM) Provisiong tasks are stuck "in progress".  There are no significant errors logged.

 

Server Log

14:12:02,945 ERROR [com.netegrity.ims.exception.EventExecuteStateException] (Thread-15 (HornetQ-client-global-threads-325109474)) Exception: : [facility=4 severity=3 reason=0 status=6 message=Unrecognized command]
No items found
 at com.netegrity.llsdk6.imsimpl.securityengine.PolicyEngine.synchIdentityPolicies(PolicyEngine.java:1860) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.provider.SynchronizationProviderImpl.synchronizeUserWithIdentityPolicies(SynchronizationProviderImpl.java:61) [imsapi6.jar:]
 at com.netegrity.ims.events.SynchronizeUserEvent.execute(SynchronizeUserEvent.java:114) [ims.jar:]

----------------

Debug Entries

14:56:48,914 DEBUG [ims.llsdk.typeregistry] (Thread-9 (HornetQ-client-global-threads-991627022)) Did not find definition for type USER

-----------------

Environment

Release : 14.3

Component : IdentityMinder(Identity Manager)

Cause

Further investigation identified a provisioning role had been deleted and this had not been updated in a Policy Xpress (PX) policy.  The Policy was looping checking the membership from the missing Provisiong Role.

Resolution

The workaround to this issue is to amend the Policy Xpress (PX) policy to accurately reflect the Provisioning Roles in use.