UIM - UMP PRD Reports error: Unable to locate new series

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Article ID: 196797

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

This article documents a known issue within PRD reports while using UIM 20.1. 

Error faced while loading Performance Report Designer Reports: 

"Unable to locate new series"

Environment

UIM UMP Release: 20.1 

Resolution

1. Download the below package: 

ump_qoschart_20.10_HF1.zip
ftp://UIMuser:[email protected]/UMP_hotfixes/ump_qoschart_20.10_HF1.zip

ump_qoschart_20.10_HF1.txt
ftp://UIMuser:[email protected]/UMP_hotfixes/release_notes/ump_qoschart_20.10_HF1.txt

CA Unified Infrastructure Management Hotfix Index - https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

2. Steps to apply the current patch:

a). Deactivate the wasp probe on the UMP Robot.

b). In the UMP Robot, back up the following folders to another location:

    <UIM>/probes/service/wasp/work/*
    <UIM>/probes/service/wasp/webapps/qoschart

c). Delete the 'work' folder from the following location:

 <UIM>/probes/service/wasp/   

d). In the Primary HUB Robot, back up the following:

  <UIM>/archive/ump_qoschart.zip

e). Import the current hotfix (ump_qoschart_20.10_HF1.zip) to the archive.

f). Deploy the hotfix package to the UMP Robot.

g). Verify that the following file in the UMP Robot has been updated:

    <UIM>/probes/service/wasp/webapps/qoschart.war

h). Activate the wasp probe in the UMP Robot.