Symdump- User to can't obtain a Trace in CA SYMDUMP for CICS

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Article ID: 196780

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Products

CA SymDump for CICS CA SymDump Batch

Issue/Introduction

In a Productive Region trying to obtain a Trace in CA SYMDUMP for CICS but they got the message

DFHDU0206I 05/26/2020 17:30:10 AFLCICSP A transaction dump for dumpcode: BTRC was suppressed by the XDUREQ USER EXIT

getting all these error messages when a transaction dump is taken:

DFHDU0206I 06/05/2020 09:58:37 CICSAFLP A transaction dump for dumpcode: BTRC was suppressed by the XDUREQ USER EXIT.
CASD5351 06/05/2020 09:58:38 - FUNCTION: CCI INITIALIZATION CALL                                                     
CASD5352 06/05/2020 09:58:38 - IN69BTRC SENT 00000000 OF 00000060 BLOCKS                                             
CAIN5340 06/05/2020 09:58:38 - CCI API NON-ZERO RCD FOR PROGRAM: IN69BTRC                                            
CAIN5340 06/05/2020 09:58:38 - CCI CALL: TERMINATION                                                                 
CAIN5340 06/05/2020 09:58:38 - FDBVDESC:                                                                             
CAIN5340 06/05/2020 09:58:38 - FDBVOID :                                                                             
CAIN5340 06/05/2020 09:58:38 - FDBVDID :                                                                             
CAIN5340 06/05/2020 09:58:38 - FDBVRC  : 00000000                                                                    
CAIN5340 06/05/2020 09:58:38 - FDBVXRC : 00000000                                                                    
CAIN5340 06/05/2020 09:58:38 - FDBVBUFL: 00000000 

Environment

Release : 11.0

Component : CA SymDump for CICS

Resolution

Please have a look at the doc in the link below... the Trace format region needs to be set up see section Define and Schedule the Trace Format Region Job

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-mainframe-software/devops/ca-intertest-and-ca-symdump/11-0/configuring/configure-your-product-without-ca-csm/activate-your-product.html