Does Symantec Management Agent Support the System on a Chip (SoC)?
Article ID: 196765
Updated On:
Products
Issue/Introduction
With new windows 10 machine models, these devices have the modern standby (System On a Chip = SoC) power state on them, according to Microsoft documentation:
Does the Symantec Management Agent (SMA) support this power configuration(s)? What is required for the Wake-On-Lan (WOL) in our Sym Agent side for such power states?
Environment
ITMS 8.x
Resolution
We usually don't test such configurations unless something is reported that doesn't work with that power state.
If we are talking about functionality when one Sym Agent can broadcast WOL packets and wake other agents, we really don’t care what kind of power management the target client supports, all we care about is that it can wake up when the standard WOL packet is received. For clients to wake up, the target machine should support WOL, it should have properly a configured BIOS, supporting WOL network drivers should be installed, and WOL should be enabled in the driver’s properties.
These all is out of our control, as the Sym Agent merely broadcasts the WOL packet.
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