Does Symantec Management Agent Support System on a Chip (SoC)?

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Article ID: 196765

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

With new windows 10 machines models, these devices have modern standby ( System On a Chip = SoC ) power state on them according to Microsoft documentation: https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby-wake-sources

The customer wants to know if our Symantec Management Agent (SMA) supports the power configuration(s). What is required for Wake-On-Lan (WOL) in our agent side for such power states?

Environment

ITMS 8.0, 8.1, 8.5

Resolution

We usually don't test such configurations unless something is reported that doesn't work with that power state.

If we are talking about functionality when one SMA can broadcast WOL packets and wake other agents, we don’t care about what kind of power management the target client supports, all we care about is that it can wake up when the standard WOL packet is received. For client to wake up the target machine should support WOL, it should have properly configured BIOS, supporting WOL network drivers should be installed and WOL should be enabled in the driver’s properties.
These all is out of our control, SMA merely broadcasts WOL packet.