What is the rule that activates notification from the Service Catalog for approval activities?
Article ID: 196724
Updated On:
Products
CA Service Catalog
Issue/Introduction
Which is the rule that allow to send notifications from the Service Catalog for users with approval activities?
Environment
Release : 17.X
Component : CA SERVICE CATALOG
Resolution
There is an action that contain the rules for such activity called "Request pending action change", it can be found as follows.
Log in Service Catalog
Go to > Administration > Events, rules y actions > Request pending action change
This action contain different rules that can be used for sending notification messages depending on the status required.
Additional Information
Feedback
Yes
No
Powered by
