What is the rule that activates notification from the Service Catalog for approval activities?

Products

• CA Service Catalog

Issue/Introduction

Which is the rule that allow to send notifications from the Service Catalog for users with approval activities?

Environment

Release : 17.X

Component : CA SERVICE CATALOG

Resolution

There is an action that contain the rules for such activity called "Request pending action change", it can be found as follows.

Log in Service Catalog

Go to > Administration > Events, rules y actions > Request pending action change

This action contain different rules that can be used for sending notification messages depending on the status required.

Additional Information

Manage Events-Rules-Actions