Identity Manager Management Console and Identity Manager User Console show service temporary unavailable

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Article ID: 196699

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal CA Identity Suite

Issue/Introduction

When we try and access Identity Suite vApp Dashboard, we get a 500 Internal Server Error

The system was functioning and available till earlier today.

The deployed applications are available

Cause

Inconsistency due to unknown reason

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Restarting of the appliance (VM) resolved the http 500 error , dashboard is again available