Identity Manager Management Console and Identity Manager User Console show service temporary unavailable

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

When we try and access Identity Suite vApp Dashboard, we get a 500 Internal Server Error

The system was functioning and available till earlier today.

The deployed applications are available

Environment

Release : 14.3

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

Inconsistency due to unknown reason

Resolution

Restarting of the appliance (VM) resolved the http 500 error , dashboard is again available