Receiving API 1018 error after clicking on Notification bell in new UI

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Article ID: 196694

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

While clicking on the on notification bell in modern UX (new UI). There is an persistent error on the page.

"API-1018 : Could not process the request. Refer to error code for more details"

Cause

Layer 7 API URL is configured as PPM entry URL for SSO and configurations needs to be adjusted outside PPM.

Environment

Clarity PPM Release : 15.8.1

Resolution

App logs:

ERROR 2020-08-06 10:55:42,365 [https-jsse-nio2-8043-exec-11] ppm.rest (clarity:unknown:461300354__B902C01B-3FDE-43F6-AAA5-7EAF42A66410:PPM_REST_API) api.authTokenError:: API log out error - Security identifier is invalid for user unknown

ERROR 2020-08-06 10:58:08,290 [https-jsse-nio2-8043-exec-10] view.ViewL10nSAXHandler (clarity:A603338:461300356__E81DB1E7-9D10-4F47-9D1C-09A360F4BDEE:odf.filterStateChange) Could not locate vxsl file '' in component odf

API -1018 is occurring as the server could not pass the REST call method to get notification data. The Layer 7 gateway URL is configured as the HTTPS entry URL, changing it to PPM server URL the notification bell on the modern UX works and it does not show the persistent Error code is API-1018 error.