Deep Link Configuration Change in Clarity SaaS

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Article ID: 196669

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

What information is needed to submit a change or update in Deep Link Configuration? We recently internally migrated to a different SSO (IE Microsoft Azure) so our deep link for accessing Clarity has changed. We just noticed today that in our OOTB Process Notifications, the "Click Here" button has the old deep link in our action items.

Environment

Release : All Supported Releases

Component : CA PPM SAAS OPERATIONS SSO

Resolution

Please provide the following information when opening a Broadcom case

This applies to Colo environments only (no longer applicable in GCP)

  • Environment URL :
  • Which SSO product you are now using (e.g. SITEMINDER, ADFS, PING, OKTA etc)?
  • IdP URL:
  • Return URL:
  • Preferred Scheduled Time (date & time including timezone):
    • Note: This will require an estimated 2 hours downtime, with a requested lead time of 48 hours
  • PSC Approval