Export export from Identity Portal Fails.
Issue/Introduction:
In the CA Identity Manager (IM) Identity Portal, when a user navigates to Requests and try to export the information using the Excel icon (see below) it fails to generate a report.
The following errors are logged
2020-05-14 10:08:31,759 ERROR [com.idmlogic.sigma.manager.impl.SpreadsheetManagerBean] (default task-17) Failed to generate the Excel Spreadsheet... Merged region B4 must contain 2 or more cells
2020-05-14 10:08:31,760 ERROR [com.idmlogic.sigma.workers.utils.ExceptionsHelper] (default task-17) : ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.exceptions.BackendException: Failed to generate the Excel Spreadsheet... Merged region B4 must contain 2 or more cells
Cause:
Export times out.
Environment:
Release : 14.3 GA\ CP1
Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)
Resolution:
Performance issues have been rectified in 14.3 CP2 and this resolves the problem, allowing the export tot work as expected.
Additional Information:
To download the latest Cumulative Patch Set (CP), please refer to the product documentation.